If you have an issue with a new car franchise dealer, contact the dealership directly. Speak with the manager of the department for resolution.
Use form VS-35 (Vehicle Safety Complaint Report) to file a complaint. To ask how to file your complaint, call the DMV Division of Vehicle Safety Services at (518) 474-8943 between 8:30 a.m. and 4:15 p.m. weekdays.
For recalls go to the manufacturer's web site or phone Auto & Safety Recall 800-424-9393
For the value on a used car: NADA Used Car Guide
Inquiries about New York State Lemon Law contact Consumer Protection Board 800-697-1220 or www.consumer.state.ny.us
To verify a licensed used car dealer contact the Better Business Bureau, 800-828-5000
All other inquiries contact us by Phone 585-272-7232 or Fax 585-272-7375 or fill out the form below.